TERMS OF SERVICE

PRIVACY STATEMENT

 

Authenticos Mesquite Grille (AMG) takes its customer’s privacy seriously. Any info that we receive will be safely guarded and will only be shared within our company on a need-to-know basis. We will not sell, rent or share your confidential information with third parties or use your email for unsolicited messages.

 

PRIVATE TASTINGS

 

In order to assist potential catering customers, visualize our services in action, we offer private tastings where our gourmet taco truck is fully operational and our skilled cooks prepare meals for a fixed number of guests.  There is a nominal, non-refundable fee for this service which is by appointment only basis. Please ask your friendly event coordinator for details.

 

CATERING REQUESTS

 

Simply making any kind of inquiry on our website by email, the catering request form, the contact us form, etc. will not create any kind of binding catering contract. Our service will only be secured when we receive the deposit, a signed copy of our Disclosure and Terms of Service, and you receive a booking confirmation from our event coordinator.

 

DEPOSIT POLICY

 

In order to secure an event, a non-refundable deposit of 30% of the estimated total bill or $300 (whichever is greater) will be required.

 

FINAL PAYMENT

 

Final Payment must be processed two (2) weeks prior to the event and is completely non-refundable.  IMPORTANT: Should the afore-mentioned payment method be returned insufficient and/or declined, we reserve the right to use any valid credit card on file to pay for the entire amount due.

 

CANCELLATION POLICY

 

There are no cancellations due to weather and the deposit is non-refundable. We will provide service rain or shine. Moreover, for events canceled within 2 weeks of the scheduled date, the full booking fee is completely non-refundable and we reserve the right to reschedule, if at all.

 

WEATHER CONDITIONS

 

We will provide service regardless of weather conditions (i.e. rain or shine, high winds, extreme heat or cold, etc.) and inclement conditions will not result in any discounts, abatements or price reductions.  In the event of inclement weather, customers with outdoor events shall provide overhead shelter for the set-up area.  We reserve the right to stop or cancel service should the weather pose a potential danger to the crew, equipment or guests.  Every effort will be made to continue service, including taking extra reasonable breaks in the event of extreme heat.  However, safety is paramount in all decisions.  No contractual obligations, including compensation, will not be affected by such cancellation.

 

RESCHEDULING

 

In any case of rescheduling, it is within our exclusive discretion to do so for an alternate and available date within one (1) year of the originally scheduled event.   Current market pricing and prevailing invoice policies will apply to the future date.  A rescheduled event must be reasonably similar to the original one and cannot be divided into smaller separate occasions.  We further reserve the right to apply for any deposit money already paid and/or request an additional deposit to reserve the future alternate date.

 

FINAL GUEST COUNT

 

The guest count must be finalized two (2) weeks prior to the event date.  After that time, you are welcome to add items to your order and we will do our best to accommodate your requests depending on time and product constraints.  But, no reductions will be allowed after the final payment is processed.

 

MINIMUM BOOKING REQUIREMENTS

 

In order to assure the best possible food and service each catering comes with minimum booking requirement for the following:

 

• Guest counts per package

• Invoice amounts for catering, & pick up packages

• Mileage for travel fees

 

Please ask your friendly representative about these minimums. These requirements apply at all times and non-taco items (i.e. appetizers, aguas frescas, extra condiments, etc.) do not count towards the minimum.

 

SERVICE CHARGE & GRATUITIES

 

We charge a Service Fee of $1.50 PER GEUST COUNT on every event in order to cover labor, administration, insurance, health permits, etc. Tips or gratuity not included. At the client’s discretion, any added tips or gratuity will go directly to the service staff.

 

TRAVEL FEE

 

In order to offset the cost of transportation, our invoices and proposals will include a travel fee which may vary depending on current fuel costs and distance traveled from our principal headquarters in the City of Phoenix.

 

VENUE TOURS OR WALK-THROUGHS

 

If a venue requires a tour of the facilities or to conduct a “walk-through” prior to the event we strongly encourage the submission of sitemaps, diagrams, photos, and videos.  However, if a visit is required nonetheless, we would be happy to do so as part of the service charge for locations within 10 miles from our headquarters in Phoenix.  Any distance further than 10 miles from our headquarters in Phoenix may incur hourly and/or mileage rates

 

LIMITED LIABILITY

 

AMG’s liability is limited to what is covered under the invoice, these terms of service or any other written or electronic agreement.  Under no circumstances will we be liable for any verbal promises, acts/omissions by third parties or anything outside the course and scope of our products and services.  This includes, but is not limited to, informal conversations, 3rd party staffing services, etc.

 

RETURNED ITEM / CHECK FEE

 

Items or checks returned unpayable will be assessed a $30.00 per item charge.

 

SET UP & BREAKDOWN

 

We will be ready to serve at the start time agreed upon.  We advise permitting access to the venue at least 90 minutes before the scheduled service time and 60 minutes after for set up and breakdown.  Direct access for taco truck and staff to the service area is required and is a must.

 

CUSTOMER DELAYS – We will not be responsible for a delayed service start time if the customer, his or her representative, Event Coordinator, Event Planner etc., fails to provide adequate space, direct access etc.

 

CATERING SERVICE ON THE DAY OF THE EVENT

 

Unless agreed otherwise, we will provide at least 3 hours of service.

The customer is responsible for making sure a reasonably safe, secure, level and a spacious area will be made available for, and accessible for the taco truck.

 

All permit- requirements for outdoor service (i.e. parks, beaches, public areas) are the customer’s responsibility.

 

CONTAINERS: AMG can provide containers for leftovers on the day of the event.

 

LEFTOVERS: For health and safety reasons we are unable to leave raw meats or seafood as leftovers. At the end of service, any extra meats & seafood must be fully cooked by AMG'S staff prior to being left with the customer.

 

ADDITIONAL HOURS

 

If on the day of the event additional hours are requested that exceed the contracted time frame, the customer will be charged $125.00 per hour, payable the day of the event.  Whether or not the additional time is granted is completely within our discretion and may be denied if it’s deemed to be not feasible.

 

THREATS TO SAFETY

 

If at any time there is any threat or implied a threat of injury or harm to any of our staff or any equipment we reserve the right to cease service. If the customer is unable to resolve the threatening situation, we reserve the right to cease service altogether.  Customer shall be responsible for payment in full, regardless of whether or not the situation is resolved or whether or not we resume service.  In order to prevent equipment damage or liability arising from accidental injury to any individual attending this event, we reserve the right to deny any guest service.

 

MEASUREMENTS

 

TRUCK: The food truck measures 46 feet long from front to back, 8 feet 5 inches wide and 10 feet 8 inches high. If the doors are open for service, they each add 4 feet 4 inches to the width measured from the passenger side.